Tech Enablement Webinars: Guides & Tutorials

Certain knowledge is stable enough to bottle it up into a guide. Such guides and tutorials can be a very effective way to get your workforce on the same page. However, there are a few possible pitfalls. Learn how other companies have dealt with similar issues, including Twitter, LinkedIn, Splunk, Spotify, and Uber.

In this webinar, you’ll learn:
  • Different classes of docs and when to use what
    • Wikis
    • Google Docs
    • Markdown with code
    • Codelabs
    • Authoratitive How-To’s
  • Discovery and how to find the authoritative content
  • Ownership and preventing garbage-in garbage-out
    • Clarity of ownership
    • Feedback loops
    • Removing deadwood
  • Normalizing quality via automation and standards
    • Linting docs automatically
    • Providing actioanable feedback
  • Managing drift between a document and what it’s documenting
    • Docs and Code living together
    • Detecting and notifying when there’s a possible drift
  • Federated search and how to find what you’re looking for regardless of the system it’s in
    • Variety of approaches
    • Connecting to various enterprise sources
    • Optimizing for personas
December 08, 2022, 10:00 am PST Enroll

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